By accessing or using the Site, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Full name
• Mailing address
• Email address
• Phone number
• Employer and job title

Demographic Information

We may also collect anonymous demographic information, such as:

• Age
• Gender

We only collect this information when you choose to provide it. This may happen when you:

• Submit a contact or intake form
• Request services or information
• Subscribe to updates
• Enter a promotion or survey
• Submit payment details

Automatically Collected Information

When you use the Site, we may automatically collect technical information including:

• IP address
• Browser type
• Device information
• Referring websites
• Access times

This data helps us monitor and improve site performance and functionality.

How We Use Your Information

We use the information we collect to:

• Provide and manage services you request
• Communicate with you about your account or inquiries
• Personalize your experience on the Site
• Send updates and promotional messages
• Improve our website and operations
• Ensure security and prevent fraud

Cookies and Tracking Technologies

We may use cookies to enhance your experience on our website. Cookies help us:

• Remember preferences
• Personalize content
• Analyze user behavior
• Simplify form completion

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the site.

Sharing Your Information

Lacuna does not sell, rent, or lease your personal information.

We may share your data with trusted third parties that help us:

• Provide customer service
• Send communications
• Analyze website traffic
• Host our website

These partners are required to use your information only as needed to provide these services and must protect it in accordance with our agreements.

We may also disclose personal information if required by law or when necessary to:

• Comply with legal obligations
• Protect our rights or property
• Ensure the safety of users or the public

SMS Communication and Consent

By providing your phone number on our website or forms, you consent to receive SMS messages from Lacuna Autism Services related to your inquiries, services, appointment updates, or other relevant information.

We will only use your phone number for purposes directly related to your relationship with Lacuna Autism Services. Message frequency may vary depending on the services you engage with. Standard message and data rates may apply.

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or distribute your phone number or SMS consent to any outside organization.

If at any time you wish to stop receiving text messages from us, you may reply “STOP” to opt out.

If you need assistance or have any questions about our SMS communications, you may contact us at:

info@lacunaautism.com

1-866-611-0870

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

Data Security

We use industry-standard security measures, including SSL encryption and secure hosting, to protect your personal information.

Although we take reasonable steps to secure your data, no system is entirely foolproof. You acknowledge that transmitting information over the internet carries inherent risks that are beyond our control.

Your Rights and Choices

Right to Request Deletion

You may request that we delete your personal information. Upon verification of your identity, we will:

• Delete your personal information from our systems
• Instruct service providers to do the same

There are some exceptions where we may retain your information, such as when it is necessary to:

• Complete a transaction or provide services you requested
• Comply with legal obligations
• Detect or prevent fraud or unlawful activity
• Support internal functions that align with your relationship with us
• Conduct research that follows all legal and ethical guidelines

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you are under 13, please ask a parent or guardian for permission before using this site.

Email Communications

From time to time, Lacuna may contact you via email with updates, promotions, confirmations, surveys, or general communication.

To opt out of marketing emails, you can email us at info@lacunaautism.com. We may still send transactional or service-related emails as needed.

External Data Storage

Your data may be stored on secure servers operated by third-party hosting vendors under contract with Lacuna.

Changes to This Policy

We may update this Privacy Policy occasionally. When changes are made, we will:

• Post the revised policy on this page
• Update the “Last Updated” date
• Notify you via email or website alert if significant changes occur

Your continued use of the Site means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lacuna Autism Services LLC

830 Tenderfoot Hill Rd, Suite 100

Colorado Springs, CO 80906

Email: info@lacunaautism.com

Phone: 1-866-611-0870

Last Updated: December 22, 2025